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We have another server in the wings waiting to be deployed, but we need to address the problem in the meantime. If it does not, then it is the generation or distribution process that is failing. OWA reflects the information correctly, but Outlook does not. I have tried deleting the OAB files, but when I download the address book, it still has the outdated version.I'm wondering if anyone has anyone has any tips that could help me address this issue. Are you using web or public folder distribution for the OAB? If you are on Outlook 2010, any reason you are still using public folder distribution?Use Cached Exchange Mode but without OABTo always work with the Online Address Book, even when you have Cached Exchange Mode enabled, you can set the following Registry key and value.Key: All Users or any other object type such as All Contacts, All Groups or All Rooms.When the value is set to 0, Outlook will use 16 to prevent a “divide by 0” error.If the key name doesn’t exist, Outlook uses a value of 8.
This is great for testing or when it is important that changes are published immediately (note that users must still update the OAB manually or wait a OAB sync interval to see the changes).The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.It can be accessed when using a CUMC email account with Outlook and Web Outlook.Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.And since this website’s main focus is on Outlook, it makes sense to start with Outlook as well ;-).
Key: Note: As Outlook 2010 an Outlook 2013 can connect to multiple Exchange servers in a single mail profile, there is an additional “Offline Address Books” subdirectory which contains folders with GUID references which contain the actual oab-files.